Privacy Policy
Last updated: {{2025-10-28}}
PlumbDash (“we”, “us”) operates a UK directory for emergency plumbers. This Policy explains how we handle personal data under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Who We Are
Controller: PlumbDash Ltd, 3-25 Cox Rd, Coseley, Bilston, United Kingdom
Contact (privacy): privacy@plumbdash.co.uk
What We Collect
- Identifiers & Contact: name, email, telephone (when you contact us or submit a listing edit).
- Usage & Technical: IP address, device/browser data, pages viewed, referrer, timestamps.
- Directory Data: business details compiled from public sources or submitted by the business (e.g., phone, address, hours, credentials such as Gas Safe number).
- User Content: ratings/reviews you choose to submit (where available).
Please do not send sensitive information (e.g., financial details, government IDs). If received, we will minimise or delete it where feasible.
Why We Use Your Data (Lawful Bases)
- Legitimate interests: run and protect our site, prevent abuse, maintain an accurate directory, respond to enquiries.
- Contract: provide requested services or replies when you contact us.
- Consent: optional cookies/analytics/marketing; you can withdraw at any time.
- Legal obligation: comply with law and respond to lawful requests.
Cookies & Similar Technologies
We use essential cookies to operate the site and optional cookies for analytics and advertising. Manage preferences on our Privacy Choices page or via your browser settings.
Advertising & Analytics
- We may use analytics to understand performance (aggregated reports).
- Ads or sponsored listings may involve limited data sharing with providers to measure reach; you can opt out of cross-context advertising on Privacy Choices.
Sharing Your Data
- Service providers: hosting, security, analytics, email—bound by contracts.
- Public content: business profiles and any reviews you publish.
- Legal/safety: where required to protect rights or comply with law.
- Transfers: if we restructure our business, data may transfer subject to this Policy.
International Transfers
Where data is processed outside the UK, we use appropriate safeguards (e.g., International Data Transfer Agreement/Standard Contractual Clauses).
Retention
We keep data only as long as needed for the purposes above—for example, support emails up to 24 months; directory records while the listing remains active and for a reasonable audit period.
Your Rights (UK)
- Access, rectification, erasure, restriction, objection, portability.
- Withdraw consent for optional processing.
To exercise rights, email privacy@plumbdash.co.uk. We may need to verify your identity.
If unresolved, you can complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.
Children
Our site is not intended for children under 13, and we do not knowingly collect children’s data.
Links
Third-party sites are governed by their own privacy policies.
Changes
We may update this Policy. Material changes will be posted here with a new “Last updated” date.
Contact
Questions? privacy@plumbdash.co.uk · General: support@plumbdash.co.uk